Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At ABJ Home, we want you to be satisfied with your purchase. If you receive a damaged product, incorrect product, or have an eligible return request, we are here to help.

1. Return Period

Customers can request a return within 4 days of receiving their order.

Return requests made after 4 days may not be accepted.

2. Eligible Returns

A return or replacement may be accepted if:

  • You received a damaged product.

  • You received a completely different product from what you ordered.

  • There is another valid issue with the order that is approved by ABJ Home after review.

3. Damaged or Wrong Product

If you receive a damaged or wrong product, please contact ABJ Home within 4 days of delivery.

Our team may request relevant details, photos, videos, or other information to verify the issue.

Once the issue is verified, ABJ Home may offer a replacement or refund, depending on the circumstances.

4. Exchange & Replacement

For eligible damaged or wrong products, ABJ Home will arrange a replacement within approximately 4–5 days, subject to product availability.

If the same product is unavailable, ABJ Home may offer an alternative solution or refund depending on the circumstances.

5. Return & Exchange Delivery Charges

For an approved return or exchange, ABJ Home will bear the applicable return/exchange courier charges.

Customers will not be required to pay return shipping charges for eligible cases approved by ABJ Home.

6. Refund Policy

Refunds are available depending on the circumstances of each case.

After reviewing the request, ABJ Home will determine whether a refund, replacement, exchange, or another suitable resolution will be provided.

Refund processing time may vary depending on the payment method and individual case.

7. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, ABJ Home may contact the customer to obtain the necessary payment details for processing the refund.

8. Online Payment Orders

For orders paid through bank transfer or another online payment method, approved refunds may be processed through the applicable payment method or another agreed method.

9. Return Conditions

Products must generally be returned in the condition in which they were received. Where applicable, the product should include its original packaging, accessories, and other included items.

Returns may be refused if the product has been intentionally damaged, misused, modified, or altered by the customer.

10. How to Request a Return or Refund

To request a return, exchange, replacement, or refund:

  1. Contact ABJ Home within 4 days of receiving your order.

  2. Provide your order details and explain the issue.

  3. Provide photos, videos, or other information if requested.

  4. Wait for our team to review and approve the request.

  5. Follow the return instructions provided by ABJ Home.

11. Final Decision

All return, exchange, replacement, and refund requests are subject to review and approval by ABJ Home.

We reserve the right to reject requests that do not meet the conditions of this policy.

12. Contact Us

For return, exchange, replacement, or refund inquiries, please contact ABJ Home using the WhatsApp or email contact details provided on our website.